FAQ

 

DO YOUR SWEETS HAVE REAL ALCOHOL IN THEM?

Yes, the cocktail versions of our sweets contain real alcohol such as whiskey, ratafia (fortified wine) and prosecco paste. 

 

WHAT IF MY PACKAGE DOES NOT MATCH MY ORDER?

Ok, double check your order confirmation email first. If it doesn't match the shipment and is our mistake, we will gladly work with you to get you the correct order. Please be sure to contact us within the required 48 hour window upon receipt of your order at emiliesweets.sa@gmail.com

 

WHAT IS YOUR RETURN/REFUND POLICY?

For the health and safety of our customers and staff, we do not accept returned sweets. If you have an issue with your order, please contact us by email at emiliesweets.sa@gmail.com

 

I'M HAVING A SWEET BUFFET AT MY FUNCTION. HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

All of our products have a shelf-life of at least 3 months, and bulk products are made to order, so we recommend placing bulk orders at least 2 weeks in advance to allow time for production and transit

 

WHEN AN ITEM SAYS OUT OF STOCK, HOW LONG DOES IT TAKE TO BE IN STOCK?

To make sure our sweets stays as fresh as possible, we run out of inventory from time to time. When that happens, the arrival date of new sweets is dependent upon many factors, but the best option is to enter your email address into our inventory alert system. Then we will automatically email you as soon as the item is back in stock. Alternatively, you can check our instagram page for restock updates

 

ARE ALL OF YOUR SWEETS MADE IN SOUTH AFRICA?

Yes, all of our sweets are handmade in Durban, South Africa.

 

DO YOU HAVE GUMMIES OR LOLLIPOPS WITHOUT GLUCOSE SYRUP?

No. All of our confectionary products contain glucose syrup, which is a necessary ingredient in sweet-making. 

 

DO YOU OFFER CUSTOM PACKAGING?

At this time, we do not offer custom packaging, however this has been planned for the near future, so stay tuned for exciting updates by following us on instagram @emiliesweets.co.za

 

I'M IN YOUR AREA, TOO. CAN I PICK UP MY ORDER IN PERSON?

Yes! If you are in Durban, you can pick up your orders at our offices only on Tuesdays (08:00 - 12:00) and Fridays (12:00 - 16:00).